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Now Hiring: Sr. Customer Service Representative

Job Description

  • Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries and problem resolution.

Job Responsibilities

  • Cultivates & maintains on-going customer relationships
  • Uses computerized system for tracking, information gathering and/or
  • Ensures customers receive the best service possible through processing
    orders, preparing general correspondence and coordinating with other
    functions as required
  • Acts as customer contact regarding pricing and scheduling
  • Handles customer calls and correspondence for service, scheduling and
    billing inquiries
  • Communicates with branch personnel to resolve service and scheduling
  • Initiates outbound customer service calls for various campaigns
  • Handles tech line support

Job Requirements

  • High school diploma or GED
  • 1-2 years clerical or customer service experience preferred
  • Ability to use a personal computer or CRT
  • Basic knowledge of Microsoft Word, Excel and Windows preferred
  • Ability to type 25 wpm preferred
  • Good verbal, written and interpersonal communication skills
  • Ability to work in a stressful, fast-paced environment
  • Good problem-solving skills
  • Ability to work flexible schedule, including weekends and holidays
  • Must be dependable and consistently punctual for all scheduled shifts

Complete the online application in advance.